Refund Policy
- Introduction
We want you to be satisfied with your purchase. If you receive a damaged product, we offer a refund policy as outlined below.
- Eligibility for Refunds
To be eligible for a refund, you must request it within 7 days of receiving the product and provide proof of damage.
- Non-Refundable Items
Products that are not damaged upon arrival are not eligible for refunds.
- How to Request a Refund
To request a refund, contact our customer support team at [email address]. Please include your order number and photos of the damaged product.
- Processing Refunds
Refunds will be processed within 14 days of receiving your request. Refunds will be issued to the original payment method.
Return Policy
We offer a return or exchange within 10 days from the date of your purchase. If 10 days have passed since your purchase, we regret to inform you that returns, exchanges, or refunds will not be accepted.
Eligibility for Return or Exchange
To be eligible for a return or exchange, the following conditions must be met:
The item must be unused and in the same condition as when you received it.
The item must include the original packaging.
Items purchased on sale may not be eligible for return or exchange.
Defective or Damaged Items
We will replace items that are found to be defective or damaged, based on an exchange request.
For any questions or to initiate a return or exchange, please contact our customer support team.
